How it works
A strong start. Then a team that keeps improving it.
Summit Growth OS is a managed membership: expert-led, AI-assisted work delivered continuously within an agreed scope. Here is what actually happens, in order.
- 01Align
We agree what growth needs to look like.
Before anything is charged, we get specific about the business, the market and the result you need.
Most projects go wrong because nobody wrote down what winning looks like. So we start there: where enquiries come from now, what a good month looks like, and which pages actually carry the weight.
Scale memberships are scoped individually, so the price is agreed here rather than published. If a website build is part of your membership, the initial build value and the terms attached to it are agreed with you in writing before checkout.
- What you bring
- Context on the business, the offer and where enquiries come from today.
- What we handle
- Turning that into a written brief with a priority order we both agree on.
- What you leave with
- A clear scope, the membership that fits, and any build value agreed in writing.
Discovery brief Goals
Priorities
- Fix the enquiry path
- Rebuild the service pages
- Local visibility
Scope, membership and — where a build is included — the initial build value and terms, agreed in writing before any checkout.Illustrative — not a live client screen.
- 02Set up
A short intake, then access we actually need.
Onboarding happens in your portal. It is a checklist, not a project management exercise.
You tell us what the business does, who you are trying to reach, and your primary goal. Anything you already have — logo files, photography, existing copy — goes in the same place so we are not rebuilding what already works.
We then confirm the domain and account access needed to connect hosting and analytics. Access is shared through secure channels; we do not ask for passwords over email or chat.
- What you bring
- Brand files, existing content and confirmation of domain and analytics access.
- What we handle
- Setting up hosting, environments and measurement so the work can start properly.
- What you leave with
- A finished intake and a site set up on foundations you keep control of.
Onboarding checklist - Logo and brand files
- Existing copy and photos
- Domain access confirmed
- Analytics access confirmed
- Services and pricing detail
Access is shared through secure channels. We never ask for passwords in email or chat.
Illustrative — not a live client screen.
- 03Build & launch
The website gets designed, built and launched.
Within your agreed membership scope, we design and build the site, you review, we refine, then it goes live.
You see real pages rather than abstract mock-ups, and your feedback is specific and page by page. We are opinionated about structure — where the action sits, what earns space above the fold — and we explain why.
Your domain and the content you supply stay yours throughout. Nothing about the build changes that.
- What you bring
- Decisions and feedback at the review points, plus anything only you can supply.
- What we handle
- Design, build, technical setup, testing and the launch itself.
- What you leave with
- A live website built within your membership scope, on your domain.
Page review - Lead with the outcome, not the company history.
- One clear action above the fold.
- Proof sits next to the enquiry form.
Illustrative — not a live client screen.
- 04Grow & support
Launch is the starting line, not the finish.
The team reviews, prioritises, implements and reviews again — quarterly on Foundation, monthly on Growth — with support running alongside it.
This is the part that separates a membership from a one-off project. The site keeps changing because the evidence keeps changing: what people search for, what they click, which pages carry enquiries.
Strategy cadence and how much work sits in a month depend on your membership. Requests go through the portal, so you can always see the status of what you have asked for.
This month's prioritised work - Rewrite the top service pageIn progress
- Speed work on image loadingIn progress
- Add enquiry tracking to the new formNext
- Location page for the second branchNext
What sits on this list, and how much of it, depends on your membership.
Illustrative — not a live client screen.
The improvement cycle
The same loop, at your membership’s cadence, on your actual site.
Ongoing growth work is a rhythm rather than a burst of activity. Each pass through the loop makes the next one better informed. Foundation runs it quarterly; Growth runs it every month.
Strategy
We look at what the evidence says and decide what deserves attention this month.
Implement
The agreed work gets built — pages, content, technical fixes, tracking.
Review
We look at what changed and what it tells us, and record it honestly.
Next priorities
That review sets the next month's list. The site keeps compounding.
Then it begins again. How much work sits in a month, and how often we review strategy with you, depends on your membership.
Support runs in the same rhythm
A change to a price, a new team member to add, something that looks wrong — raise it in the portal and it goes to the team with the rest of the work. You can see the status of every request in one place, and anything urgent is triaged against what is already in flight.
Expert-managed, AI-assisted
We use AI to move faster through research, analysis and repetitive build work. The decisions about what to change, and the work that ships, stay with people who are accountable for the result.
Summit Site Editor · Pilot
Make simple content changes yourself.
A branded workspace where you select supported text or images on your site, edit them or describe what you want, review a draft and publish. Larger changes still go through your Summit team.
We are rolling out the first client implementation now. It is not yet available on every site.
Summit Site Editor · Draft preview
DraftEdit directly
Or describe a request
Sent to the Summit team for review
History
- Headline edited · draft
- Team photo replaced · published
Ownership
Stopping, and taking your website
Stopping the growth service
The ongoing growth service can be stopped before twelve months. You cancel from your portal — there is no call you have to sit through first. Your cancellation takes effect at the end of the period you have already paid for, and we show you that date before you confirm.
Taking the website with you
That is a separate decision. If you want the website transferred before twelve qualifying paid months, the initial build balance is payable — the amount agreed with you up front, reduced by one twelfth per qualifying paid month and zero after twelve. Cancelling on its own does not trigger a charge. A transfer excludes Summit's proprietary services and tools and third-party licences that cannot transfer.
Custom applications are scoped and priced per project, separately from your membership.
Ready to see which membership fits?
Compare the memberships and start when you are ready, or talk it through with Jon first — either way works.
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